Articles on: Security

How to Enable Two-Factor Authentication (2FA) On Altrady?

Altrady recommends enabling two-factor authentication (2FA) on your account as it provides an extra layer of security to the sensitive data and assets. When you activate two-factor authentication, then apart from entering your account credentials (username and password), you are also required to enter a 2FA authentication PIN. The authenticator is generally a secondary device like a smartphone or a USB key.


While signing up on Altrady platform, all the users are provided with an option to set-up the 2FA. If you skip setting up 2FA during the onboarding (registration) process, then Altrady will remind you to set up this security feature while you log in to your account.


To set up or remove 2FA after onboarding, skip to: Where to set up or disable 2FA on your existing Altrady account
If you lost access to your 2FA, go to: Restoring Access If You've Lost Your 2FA Device


Set up 2FA during onboarding


Step-1: Sign in to your Altrady account.



Step-2: After signing in to your account, you will be redirected to a page providing you with an option to setup Google authenticator. You need to simply click on the "Setup Google Authenticator" button. (Other authenticator apps work also like Authy etc.)


This page appears first during the onboarding (registration) process. It is suggested that you set up the 2FA during the registration process itself to establish the additional security layer from the very beginning.




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Google Authenticator is one of the most popular and reliable 2FA service available for iOS and Android devices, both. You can use others also, like mentioned before (Authy etc.)


Step-3: Download the Authenticator App (google authenticator, authy etc.) for either Android or iOS, (based on your device type) to configure the 2FA service on your smartphone. Once done, then click on the Next Step button.



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Step-4: Launch the Authenticator application (google authenticator, authy etc.) on your device to scan the QR code appearing on Altrady screen. You can also enter the code manually on the Authenticator app. Once done, then hit the Next Step button.







Scan your QR code from Altrady, using your authentication app


Step-5: After scanning the QR code, don't forget to save your backup key because it can be used to recover your Authenticator account in case you lose your device. Click on the Next Step button when you are done.


It is advisable to all Altrady users to keep a copy of the backup key generated because it will help you to sign-in once again in case you lose your smartphone device.




Store the backup code in a secure place such as a password manager


Step-6: Lastly, enter the code appearing on your Authenticator app to complete your two-factor authentication setup.




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So, that's it. All it takes is six simple steps to configure a reliable two-factor authentication service on Altrady.


Create or disable 2FA on your account at any time


  • navigate to Settings>Account Security
  • then follow the instructions above to set up 2FA

At any time, disable or Enable 2FA from Settings> Account security

Restoring Access If You've Lost Your 2FA Device


Losing access to your two-factor authentication (2FA) app or device doesn't mean you're locked out for good, but because 2FA exists specifically to keep your account secure, we can't simply disable it on request. Restoring access requires a short identity verification process.


Why We Verify Identity Manually


Altrady doesn't require KYC (Know Your Customer) documentation to use the platform, which means we don't hold government ID, proof of address, or similar documents for most users. This is intentional as it keeps onboarding fast and minimizes the personal data we store.
However, it also means that if someone loses their 2FA device, we can't rely on document-based verification to confirm they're the rightful account owner. Instead, our support team verifies ownership based on details specific to how you actually use your account, information an attacker who only has access to your email wouldn't be able to guess or find.
This process protects you: if your email were ever compromised, whoever has access to it still wouldn't be able to take over your Altrady account, because they wouldn't know these account-specific details.


How the Verification Process Works


  1. Contact support at https://support.altrady.com/ and let us know you've lost access to your 2FA device.
  2. Our team will ask you a few account-specific questions, such as:
  • Which exchanges you have connected to your Altrady account
  • A few recent altcoin pairs you've traded (you can check your exchange's trade history if don't remember offhand.)
  • The label (account name) of one of your API keys
  • Your current subscription plan, if any, and its expiration date
  1. We compare your answers against our records. You don't need to match every detail perfectly, but your answers should reflect genuine familiarity with the account.
  2. Once verified, we'll disable 2FA on your account so you can log in and set it up again with a new device.


Tips to Avoid Needing This Process


  • Save your 2FA backup codes when you first set up 2FA, and store them somewhere safe (password manager, offline storage, etc.).
  • Keep your account email secure and up to date, since all recovery communication goes through it.

Updated on: 09/07/2026

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