How to Reset your 5 word password

• The 5-word password is the password to your API key vault.
• It is needed to activate each new device and session for trading.
• If you lose your 5-word password, you can retrieve it on the desktop app (see image below).
• If you haven't activated the desktop app and can't locate your 5-word password, then it will need to be reset to get a new set of five words.
• For the security of your account, when the 5-word password is reset, all API keys for live accounts must be replaced.

Instructions for Resetting the 5-Word Password

1. Navigate to Exchange Accounts API keys and click on + Connect Account

2. You will be asked to enter your 5 words. Click on Reset it here.

3. Click Generate Vault Password

4. Copy your new 5-word password somewhere safe, check the box once it's acknowledged and finally click Next

5. 5-word password is now reset and you can continue with adding a new account or click on < button to go back to the Exchange Account API keys page

6. For security reasons, you will then need to replace each of your current API keys with new ones.

Please refer to this article to continue:

How to Replace an API key on an Existing Trading Account

Updated on: 19/05/2026