Articles on: General

Account and Subscription Management


Registration and Log in
Converting from a CBS account
Forgot Password
Change Plan
Cancel Subscription
Delete Account
Profile and Account changes
Managing 2FA

Registration and Log in

Email confirmation
Part of the registration process is confirming your email address.
Altrady will send you an email with a code to copy
If you have not received the email within 5 minutes, check:
Your spam folder in your email software
The spam folder on your mail server
That you have used the correct email address when you created the account (if you misspelt the email address, then the email will not arrive).

Converting from a CBS account

Use your CBS email address
Click Forgot Password
Click the link in the email from Altrady (whitelist
And set up a password for Altrady
Manage your subscription at Settings>Manage Subscription

Forgot Password

Click the Forgot password link under the log in.
Click the link in the email from Altrady (make sure is whitelisted in your mail software)
And set up a new password for Altrady.



At the end of your free trial, you can choose a plan and subscribe at Settings>Manage Subscription
Change Plan

If you decide to change your plan:
Choose the new plan and payment frequency (Annual or Monthly) at Settings>Manage Subscription
The remaining time on your current plan will be credited towards the new plan (shown as Credit on the payment page)
The new plan will start immediately, for the chosen duration (one month or one year)

Cancel Subscription

If you do not have a recurring payment set up, there is no need to do anything to cancel your subscription. It will lapse when the expiry date is reached.
If you have a recurring payment, you can cancel your subscription at: Settings>Manage Subscription and it will lapse when the expiry date is reached.

See also: What happens to my Altrady account after my subscription expires?


To view or download invoices, go to Settings>Invoices

Delete Account

To completely delete your account from Altrady, go to Settings>User Profile.


A refund can be issued within one month of the initial payment.

Profile and Account changes

Personal details can be updated at Settings>User Profile.
Email: All subscribers other than Lifetime members can update their email address at Settings>Account Security
Your password can also be updated at Settings>Account Security


For account security we recommend that you add 2 factor authentication to your account.
You can do that at Settings>Manage account
Please keep a record of the backup code. This can be used to recreate your 2FA if your phone is damaged or lost.
You can do this at Settings>Account Security
If you have lost your phone and can no longer access a 2fa code to sign in:
Hopefully you have recorded the backup code for your 2FA. If so, you can use this to recreate the 2FA on your device. Click the + and select: Create from backup code.
If you have not kept a record of the back-up code then please contact our Customer Support. For security reasons, you will need to verify your identity and ownership of the account before we can delete the 2FA on your account.

See also:
What happens to my Altrady account after my subscription expires?
Security in Altrady

Updated on: 06/12/2023

Was this article helpful?

Share your feedback


Thank you!