Account and Subscription Management

Contents

Registration and Log in

• Converting from a CBS account

Email address changes
Password

• Forgot Password
• Change Password

Subscriptions and Payments including cancel, extend, remove recurring billing, add an add-on, change plan
Refunds
Delete Account
Profile and Account changes
Managing 2FA (includes what to do if you lose access to your 2FA authentication)

Registration and Log in

Email confirmation
Part of the registration process is confirming your email address.
Altrady will send you an email with a code to copy
If you have not received the email within 5 minutes, check:

• Your spam folder in your email software
• The spam folder on your mail server
• That you have used the correct email address when you created the account (if you misspelt the email address, then the email will not arrive).

Pass Keys and Social logins can be used; details here.

Converting from a CBS account

Use your CBS email address
Click Forgot Password
Click the link in the email from Altrady (whitelist Altrady.com)
And set up a password for Altrady
Manage your subscription at Settings>Manage Subscription

Email address changes

Unless you have a Lifetime subscription, your email address can be updated at Settings (left side menu)>Account Security
For Lifetime subscribers, please contact our Customer Support at support.altrady.com

Forgot Password

Click the Forgot password link under the log in.
Click the link in the email from Altrady (make sure Altrady.com is whitelisted in your mail software)
And set up a new password for Altrady.

Change Password

Change your password under Settings (left side menu)>Account Security

Subscriptions and Payments

Most subscription-related issues are found at Settings> Manage subscription.

From here you can:

1. View invoices
2. Extend or cancel your subscription.

Note. use Cancel to remove a recurring payment. You will still be informed that your subscription is about to expire a few days before the expiry date.
3. View your expiry date
4. Change your plan. Find full details for each plan here: https://altrady.com/pricing

• Plan downgrades can only be implemented within 30 days of your expiry date.
• Plan upgrades can be implemented at any time. The new plan starts as soon as the change is made. Any amount unused on the current plan is credited towards the new plan and is shown as Credit on the payment page
• If you keep the same plan, your current expiry date will be extended.

5. Add or extend an Add-on such as Backtesting or TA Scanner Plus

Payment types

Choose the desired payment method, then click Pay Now to proceed to the payment processor's page to finalize the payment.

Change Recurring Payment Method or Credit Card

Use the same method as for removing a recurring payment.
Clicking Cancel subscription will remove the current recurring payment method and turn off recurring payments.
A new payment method or credit card can then be added under the Automatic Payment option.

1. Click Confirm
2. Enter the credit card (or other) details.
3. Do not click Pay... instead, close the window

Delete Account

To completely delete your account from Altrady, go to Settings > User Profile > Delete Account.

Refunds

A refund can be issued within one month of the first payment of a subscription.
Refunds of automated payments will be considered within one week of payment.

2FA

• Add or remove

For account security we recommend that you add 2 factor authentication to your account.
Adding or removing 2FA is at Settings>Account Security
Please keep a record of the backup code. This can be used to recreate your 2FA if your phone is damaged or lost.

• Lost

If you have lost your phone and can no longer access a 2fa code to sign in:

• Hopefully you have recorded the backup code for your 2FA, as recommended when 2FA is created. If so, you can use this to recreate the 2FA on your device. Click the + and select: Create from backup code.
• If you do not have the back-up code then please contact our Customer Support. For security reasons, you will need to verify your identity and ownership of the account before we can remove the 2FA on your account.

See also:
What happens to my Altrady account after my subscription expires?
Referrals
Security in Altrady

Updated on: 16/07/2026