Account and Subscription Management

Contents

Registration and Log in

• Converting from a CBS account

Forgot Password

Subscriptions

• Subscribe
• Change Plan
• Cancel Subscription

Invoices

Delete Account

Refunds

Profile and Account changes

Managing 2FA

Registration and Log in

Email confirmation

Part of the registration process is confirming your email address.

Altrady will send you an email with a code to copy

If you have not received the email within 5 minutes, check:

• Your spam folder in your email software
• The spam folder on your mail server
• That you have used the correct email address when you created the account (if you misspelt the email address, then the email will not arrive).

Pass Keys and Social logins can be used; details here.

Converting from a CBS account

Use your CBS email address

Click Forgot Password

Click the link in the email from Altrady (whitelist Altrady.com)

And set up a password for Altrady

Manage your subscription at Settings>Manage Subscription

Forgot Password

Click the Forgot password link under the log in.

Click the link in the email from Altrady (make sure Altrady.com is whitelisted in your mail software)

And set up a new password for Altrady.

Subscriptions and Payments

Purchase Subscription

1. Go to Settings > Manage Subscription.

2. Click on Purchase Subscription.

4. Choose the desired payment method, then click Pay Now to proceed to the payment processor's page to finalize the payment.

Extend Subscription

Clicking on Extend Subscription will redirect you to the payment page shown below. The plan currently active on the account, will be automatically selected as the default plan to pay for, in this case.

Downgrade Subscription

Subscriptions can be downgraded at any time. The downgrade however, will be applied at the end of the cycle. No payment is required until the active subscription lapses.

1. Go to Settings > Manage Subscription.

2. Click on Extend Subscription or Update Subscription.

3. Click on Change Plan.

Addons (Backtesting)

Currently, backtesting can be purchased as an additional feature. It can be included/synced together with a plan purchase, or purchased separately on its own.

Syncing a Backtesting Subscription with a Main Subscription Plan

To sync the backtesting addon plan and a main subscription plan so that both will be billed at the same time, at least one of the following conditions must be met:

• The duration of the main subscription plan will last longer than the subscription time of the addon.
• The main subscription plan has at least 30 days left.
• The main subscription plan's end date is within at least a month of the addon plan's end date.

1. Go to Settings > Manage Subscription.

2. Click on Extend Subscription or Update Subscription.

3. Under Add-ons > Available Add-ons on the next page, click on + Add.

4. If at least one of the necessary conditions are met, an option to align the backtesting plan with the main subscription plan will be available.

5. Review and make changes on the next page as needed, then proceed to pay using a chosen payment method. After clicking Pay Now you will be re-directed to the payment processor's page to finalize the payment.

Purchasing a Backtesting Subscription Separately

1. Go to Settings > Manage Subscription.

2. Under Add-ons > Available Add-ons on the next page, click on + Add.

3. Review and make changes on the next page as needed, then proceed to pay using a chosen payment method. After clicking Pay Now you will be re-directed to the payment processor's page to finalize the payment.

Change Plan

If you decide to change your plan:

• Plan downgrade is possible within 30 days of expiry of the current plan.
• Plan upgrade is possible at any time.
• Choose the new plan and payment frequency (Annual or Monthly) at Settings>Manage Subscription
• The remaining time on your current plan will be credited towards the new plan (shown as Credit on the payment page)
• The new plan will start immediately, for the chosen duration (one month or one year)
• Note. If the plan has not changed, the duration will be extended rather than partial refund and new subscription

Cancel Subscription

A recurring subscription can be cancelled at any time. Once cancelled, the subscription will lapse on the expiry date and will not be automatically renewed.

1. Go to Settings > Manage Subscription.

2. Click on Cancel Subscription. A series of windows will then be displayed. Review the information within those windows and proceed as desired.

If you have a recurring payment, you can remove it, change it, or cancel your subscription at: Settings>Manage Subscription.

Once the recurring payment is removed, your subscription will lapse at the next due date, unless a manual payment is made.

See also: What happens to my Altrady account after my subscription expires?

Change Recurring Payment Method or Credit Card

Use the same method as for removing a recurring payment.

Clicking Cancel subscription will remove the current recurring payment method and turn off recurring payments.

A new payment method or credit card can then be added under the Automatic Payment option.

1. Click Confirm
2. Enter the credit card (or other) details.
3. Do not click Pay... instead, close the window

Invoices

To view or download invoices, go to Settings > Invoices.

Delete Account

To completely delete your account from Altrady, go to Settings > User Profile > Delete Account.

Refunds

A refund can be issued within one month of the first payment of a subscription.

Refunds of automated payments will be considered within one week of payment.

Profile and Account changes

Personal details can be updated at Settings > User Profile.

Email: All subscribers other than Lifetime members can update their email address at Settings>Account Security

Lifetime subscribers should contact Altrady support for assistance.

Your password can also be updated at Settings > Account Security.

2FA

• Add

For account security we recommend that you add 2 factor authentication to your account.

You can do that at Settings>Manage account

Please keep a record of the backup code. This can be used to recreate your 2FA if your phone is damaged or lost.

• Remove

You can do this at Settings>Account Security

• Lost

If you have lost your phone and can no longer access a 2fa code to sign in:

Hopefully you have recorded the backup code for your 2FA. If so, you can use this to recreate the 2FA on your device. Click the + and select: Create from backup code.

If you have not kept a record of the back-up code then please contact our Customer Support. For security reasons, you will need to verify your identity and ownership of the account before we can delete the 2FA on your account.

See also:

What happens to my Altrady account after my subscription expires?

Referrals

Security in Altrady

Updated on: 07/10/2025