Error loading exchange data
Issues loading exchange data
If the app looks like this:
![](https://storage.crisp.chat/users/helpdesk/website/6dec030fcf420800/image_zbzo7t.png)
Stay on the page where you see the error. Then open the Develop Tools:
a. On the web version use:
Windows: Ctrl + Shift + J
Mac OS: CMD + Alt + J
b. On the desktop version use:
Windows: Ctrl + Shift + I
Mac OS: CMD + Shift + I (or, open the View menu>Toggle Developer Tools)
You should now see the Developer Tools opened.
![](https://storage.crisp.chat/users/helpdesk/website/6dec030fcf420800/network-error_1j28vlv.png)
Go to the Network tab and click Disable Cache
![](https://storage.crisp.chat/users/helpdesk/website/6dec030fcf420800/image-2_1iqxig2.png)
Keep the Developer Tools open and do a Force Reload
web version: Ctrl + F5, or click the Reload Page arrow
Desktop App: Ctrl + Shift + R
Mac OS : CMD + Shift + R or
![Force Reload on Mac OS](https://storage.crisp.chat/users/helpdesk/website/6dec030fcf420800/image_6uclxj.png)
After that the app should load normally.
Uncheck the "Disable Cache" box.
Then close the developer tools (X in top right corner)
![](https://storage.crisp.chat/users/helpdesk/website/6dec030fcf420800/network-error-cache-and-exit_16x3kbc.png)
Updated on: 24/04/2024
Thank you!