Futures: "Quantity doesn't match the exchange" in Position Info
This article explains the warning message shown in the Position Info widget for Futures markets when the quantity in Altrady doesn’t match the exchange. The scenarios leading to this situation are described as well as how to fix it.
Contents
Background: Altrady vs Exchange Positions
Message: "Quantity doesn't match the exchange"
- Orders Placed Outside Altrady
- Older Trades Missing
- Standalone or Incorrect Order Usage or Liquidation
- Execution Errors
What Should I Do? Quick Reference
Background: Altrady vs Exchange Positions
On futures exchanges, only one open position per direction exists per pair. The size of this position updates as you buy or sell.
What Altrady Does Differently
Altrady allows you to track multiple positions on the same pair and direction, to support different trading strategies such as:
- Smart positions
- Signal bot positions
- Regular/manual positions
- Swing trades
- Scalps
Each Altrady position includes its own:
- PnL
- Break-even price (BEP) and Average entry price (AEP)
- Invested amount and open size
All Altrady positions share:
- Liquidation price
- Margin type and leverage multiplier, and margin amount
Message: "Quantity doesn't match the exchange"
You might see this message in the Position Info widget for a position on a futures market:
This message appears when the total open amount for all positions on this pair (in the same direction) in Altrady do not match the total position size reported by the exchange.
If your multiple Altrady positions add up correctly to the total on the exchange, this message will not appear.
Possible Causes
Orders Placed Outside Altrady
Placing orders on the exchange (or via another platform) can result in trades that:
- Are visible in Altrady (as trade arrows on the chart and as closed orders in My Orders)
- But are not linked to any existing smart or bot position
What to do:
If trades are available (as shown by trade arrows on the chart, and push notifications):
- Delete or cancel current position
- Create a new position starting before the first trade
- If it is still open, the closed orders are in Altrady (visible in My Orders>Closed), and smart management is required, Convert the position to Smart
Older Trades Missing
If the position was opened before connecting your exchange to Altrady, the full trade history may not be available.
Why this happens:
- Exchanges often only provide recent trades and orders (last 24h) when syncing via API
Altrady receives:
- Open orders
- Open position summary
- Recent trades
- Older trades are missing unless manually imported
What to do:
- Import trade history from the exchange (available to subscribers)
If this is not possible:
- Manage the position manually until it closes on the exchange (open amount = zero)
- Then close it and start fresh with new positions
It is always possible to view the open amount on the exchange:
- For one-way mode, enable Reduce-only in the Trading widget. At the top of the Trading widget, the open amount is the available amount for the exit side.
- For hedge mode, in the Trading widget select the direction and the Close option. The open amount is shown as the available amount at the top of the trading widget.
Standalone or Incorrect Order Usage; also Liquidation
You may have:
- Placed a separate order instead of Increasing an existing smart position
- Placed a regular or standalone TP/SL
- Placed orders directly on the exchange
- Had a position liquidated by the exchange (the liquidation order and trade will not be linked to an Altrady smart position)
This leads to:
- Orders not being linked to a smart or bot position
- Position mismatch warning
What to do:
- Cancel/delete the current Altrady position
- Create a new position starting before the first trade of the position
Execution Errors
Rarely, errors can occur in execution—e.g. both Take Profit and Stop Loss filling at the same instant. This may cause the position to close incorrectly.
What to do:
- Cancel or delete the position
- Create a new position starting before the first trade
What Should I Do? Quick Reference
Situation | Cause | What You Should Do |
|---|---|---|
Multiple Altrady positions: Sum of Open amounts matches the exchange |
| Nothing—this is expected |
One or more Altrady positions: Sum does not match exchange | Orders placed outside Altrady | Delete/cancel and recreate position |
| Trade history missing (before API added) | Try importing, else manage manually until closure |
| Standalone or exchange orders used | Delete/cancel and recreate position |
| Position error or liquidation occurred, position closed without all trades included | Delete/cancel and recreate with correct start time |
Extra Notes
How Altrady Builds Position Data
- Smart positions only include trades linked to the smart order
- Signal bot positions include only bot-initiated trades
- Date-based positions include all trades between the start and end time
About Exchange Syncing
When you connect an API key:
- Altrady receives: open orders, position summary, and recent trades
- Older trades are not included unless imported
- Use the resync arrow at the top-right of the chart to refresh recent data
- Closed orders can be viewed in My Orders > Closed
- Filled orders (trades) can be seen on the chart marked by arrows. Size and price of trades can be seen on the chart as well by enabling the relevant Chart Settings.
Related Articles
Futures: Hedge Mode and One-way Mode
Position Management and Controls
Updated on: 01/07/2025
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