Articles on: General

How to Report a Bug

We believe finding and reporting bugs is essential for the improvement of the product and user experience. For this purpose, we have outlined the steps that you can follow for reporting a bug.

Bugs can reported to our Customer Support Service either by email or Live Chat (see links at the bottom of this page).

Minor issues such as typographical errors can be reported here.
You can log in to the site using your Altrady account email address.

Please first do a keyword search to see if the bug has already been reported.
If so, you can upvote it, and subscribe to be notified of any updates.

Upvote and subscribe for notifications

To add a new bug, use the panel on the right side of the main Bugs page.
Add a short, descriptive title.
If possible, in the main entry box, include these details and headings:

Software version number
Your operating system, if relevant
Steps to reproduce
Current outcome
Expected outcome
The small icon in the bottom right corner can be dragged to make the entry area larger.

How to add a new bug

Screenshots can be helpful to us for assessing and fixing bugs. They can be attached by clicking the paperclip icon under the bug entry box.

Most operating systems offer an easy way to take a screenshot of part of your screen.

Article replaced 28th September, 2021

Updated on: 20/05/2022

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